When lives depend on technology, trust in ICT makes all the difference
In a hospital, there’s no room for downtime. Behind every beeping monitor and digital patient file lies a highly complex ICT infrastructure that must operate flawlessly around the clock. At AZ Sint-Elisabeth Herentals, that responsibility rests on the shoulders of ICT Manager Tony Ven and his team of eight professionals. To ensure their systems remain secure, reliable, and future-ready, they rely on QUANT ICT as their trusted partner.
A critical ICT environment with no room for failure
“Our ICT environment is more than just administrative systems,” Tony explains. “It supports life-saving equipment, connects thousands of devices, and enables smooth clinical workflows across the entire hospital.”
With nearly 200 servers in operation, 14 operating rooms running non-stop, and a growing number of mobile and networked medical devices, ensuring continuous performance and stability is both a technical and strategic challenge.
Since the late 1990s, QUANT ICT has played a key role in supporting this ecosystem with high-level network and security services. “From the initial setup of our network infrastructure to managing our firewalls and securing critical systems, they have always been a reliable presence,” says Tony.
Specialised ICT knowledge for healthcare environments
Unlike other sectors, healthcare ICT comes with unique demands: uninterrupted uptime, airtight security, and seamless integration between medical and administrative systems. QUANT ICT understands these challenges like no other. Over the years, they have built up deep knowledge of hospital environments: not just technically, but also operationally.
That insight allows them to design practical, future-ready solutions that truly support care delivery.
Technical expertise with a human touch
Building on their healthcare expertise, QUANT ICT also brings a highly personal approach, one that is fully aligned with the realities of hospital life. “They know how hospitals operate. They understand the pressure we are under and the impact ICT issues can potentially have on patient care,” Tony says. “When we call, they respond right away. And they speak our language.”
That shared understanding has led to a long-standing collaboration across multiple domains, ranging from wireless telephony and TV distribution to firewall management and network solutions. It also includes support for strategic projects such as the hospital’s NIS2 accreditation. “Their team plays a critical role in network segmentation and the implementation of best practices,” Tony explains. “They offer proactive advice, challenge our thinking, and suggest better alternatives. In short, they help us raise the bar.”
Supporting innovation and care continuity
QUANT ICT does not just help maintain operations. It drives progress. “ICT should never be a barrier to good care,” Tony notes. Thanks to the partnership, the hospital has been able to implement mobile apps and devices that reduce paperwork, limit physical movement across departments, and streamline communication.
From mobile carts and tablets to wireless phones and digitally connected equipment, technology now enhances workflow efficiency across the hospital.
A shared vision for the future
Looking ahead, AZ Sint-Elisabeth Herentals is exploring ways to further expand its digital services. Plans include facilitating patient access to their own electronic health records. This presents a delicate balancing act between usability and security. “Medical records—from prescriptions to vital signs—contain highly sensitive information,” Tony says. “Access must be tightly secured, and data integrity is non-negotiable. With QUANT ICT, we know we are covered.”
“There’s also the challenge of integrating with external systems,” Tony continues. “We are increasingly working with other hospitals, health insurance funds, etc. Every new connection is a potential risk. That is why we need a partner who’s fully up to speed with the latest technologies and compliance requirements.”
A true partnership, not just a service contract
For Tony, the added value of QUANT ICT is crystal clear. “They are not just a supplier. They are a strategic partner, who is involved, responsive, and genuinely committed to helping us deliver better care.”
Whether it concerns solving issues quickly or shaping long-term ICT strategy, QUANT ICT consistently proves its worth. “They understand the specificities of the healthcare sector. They organise networking events for hospitals. And most importantly, they push us forward with advice, with innovation, and with reliable solutions that help us future-proof our ICT environment. That is essential in healthcare.”