Maintenance
Bronze, Silver, and Gold Service Packs:
Choose from three levels of service to match your needs, from essential support to comprehensive 24/7 assistance.
BRONZE SERVICE PACK
Our Bronze Service Pack is designed to offer essential support. This package emphasizes dependable incident management.
- Service Desk: Our service desk handles customer inquiries via mail and phone. In addition, we provide uninterrupted access to our customer portal, ensuring seamless interaction and prompt problem-solving.
- Incident Management: Our team is committed to delivering diagnostic services under incident management.
Our Bronze Service Pack is a ‘Business hours contract’
SILVER SERVICE PACK
The Silver Service Pack we offer broadens our service scope, focusing on swift incident resolution, with faster communication support.
- Service Desk: We ensure a service desk operation that manages customer inquiries through mail and phone. In addition, we guarantee continuous access to our customer portal for seamless communication and rapid problem resolution.
- Incident Management: Our team provides diagnostic services within just 4 business hours for a P1 incident. This commitment allows us to promptly address and solve any contract related issues.
Our Silver Service Pack is a ‘Business hours contract with faster SLA’s’
Gold SERVICE PACK
Our Gold Service Pack represents a more complete 7 x 24 offering.
- Service Desk: Our service desk provides 24/7 support, managing customer inquiries via email and phone. And, as with the other packages, we ensure constant access to our customer portal for effortless interaction and swift problem resolution.
- Incident Management: In line with our commitment to high-quality service, our team provides diagnostic services. This expedited response allows us to quickly address and resolve any network issues.
Our Gold Service Pack guarantees the best SLA’s with 7 X 24 support
Service Pack Options:
Change management (MACD*)
The goal of the Change Management process is to ensure that by using standardized methods and procedures all requested changes are dealt with in an effective manner, in order to minimize the impact of such changes on the day-to-day operations of the customer.
*MACD = Move, Add, Change, Delete.
Managed services
- Managed monitoring
- Release management
- Managed service review